How To Set Up A Wiz Light Bulb

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Pairing Troubleshooting

In order to connect your lights, please bank check the troubleshooting steps below.

Still having an result? Contact our back up team via the chat function in the app (Support > Conversation with us) and nosotros'll help you prepare it!

i - Check that the lamp or bulb is within Wi-Fi range.
Go side by side to the bulb or lamp with your mobile, and check that you are well connected to Wi-Fi. If the bulb is too far away, it cannot connect. This is also true subsequently on if after pairing you move the light out of Wi-Fi range, it will not be able to connect well.

two - Check that your phone is connected to the 2.4 GHz Wi-Fi on your dwelling router.

2.4GHz

is the Wi-Fi ring used by the lamps because it covers more distance than 5GHz. Your telephone has to be on two.4GHz Wi-Fi so that the pairing works. If your router does not distinguish between 5GHz and two.4GHz, yous may need to bank check inside the router settings ( http://192.168.1.one/ ).

If yous practice not know which network you are on, go cheque your router settings,

your router probably gives the aforementioned proper noun to both ii.4GHz and 5GHz networks. Yous probably need to go into "Advanced Wi-Fi Settings" and check a checkbox saying "accept different SSID for each network" (or something equivalent). And so, rename your 5GHz network by adding "-5GHz" at the end. Now, in your phone list of available networks, you should see one named "my wi-fi proper name" and 1 named "my wi-fi name -5GHz". Choose the one without 5GHz, it will therefore exist the 2.4GHz 1. The lamps go the credentials of your router via a protocol named UDP. Please check that UDP is not blocked on your network in your router settings.

iii - Beginning pairing in the WiZ app

Tap on the [+] icon to add together new lamp(south), then double check if y'all are connecting to the Wi-Fi network of your dwelling house and enter the Wi-Fi countersign to search for the lamp.

If no lamp is plant, put the lamp into pairing manner with pulsating low-cal (pulsing in Cool White if you take a WiZ Whites, pulsing Blue if you have WiZ Colors). You lot need to

plow off and on your electrical switch with an action about every second

until you reach this mode. Normally, the mode is reached after 3 times ON. If the lamp has already been paired, the style is reached after five times ON.The lamp must exist pulsing to be found by the phone or tablet.

The pairing mode looks similar this for Tunable White lights on the left and Colors lights on the right:

If the WiZ light blinks in cherry (or glimmer in white for non-colour lamps) during pairing, it might exist encountering the below issues:
- Wrong Wi-Fi password
- Network router is out of range
- DHCP problem and connexion fail

In that case, delight double check the Wi-Fi password or restart the network router.

If no lights take been found, you tin tap on "Effort Manual Setup". Wait for the next screen to open and follow the instructions, which will make you open the Wi-Fi settings of your phone and connect to Wi-Fi: " WiZConfig_XXXX"

PS: Some phones might require confirmation when connecting to Wi-Fi without cyberspace connection.

When the lite is in Manual Setup" style and emits a Wi-Fi signal, information technology will pulse in purple color:

Once the mobile phone is connected to the Wi-Fi emitted by the WiZ light, get back to the WiZ app and wait for the process to complete.

If yous are all the same facing bug after trying these exact steps two or 3 times, please contact our support team using the in-app chat and tell us at which step y'all are having an upshot. We volition become back to you as fast as we can.

6 - Wait a petty (maximum v minutes), there must exist a spinner and the lamp should exist found. If the lamp flashes in red, it is unremarkably that the Wi-Fi password you entered is incorrect. If it goes normally, the lamp should be institute and appear in the application.

If later on trying 2 or 3 times doing these verbal steps, it does not work, exercise not hesitate to contact our support using the in-app chat and tell us at which step number you are having an outcome, we try to reply equally fast every bit we tin.

Source: https://taolight.helpshift.com/a/wiz/?s=getting-started&f=pairing-troubleshooting&l=en